AI Use Rises for Poison Checks as Hotline Calls Drop in Volume

Banner Health reports increased use of AI for poison checks as hotline calls drop but incidents become more serious.
More people using AI to self-diagnose instead of calling poison control hotline, Banner Health says

Growing Concerns Over AI in Poison Diagnosis as Hotline Calls Decline

The integration of AI technology in medical inquiries is becoming more prevalent, but experts are advising caution. Banner Health has observed a notable trend where individuals increasingly turn to AI tools like ChatGPT to determine potential poisoning cases, leading to fewer hotline calls but an increase in the severity of reported incidents.

Reports from hospitals corroborate this trend, indicating a rise in patients arriving with suspected poisonings. Maureen Roland, who oversees the Banner Poison and Drug Information Center, emphasizes the risks of relying solely on online information for medical diagnoses.

“There are some great purposes that AI can be used in within medicine, but as you know with the internet, sometimes the answers aren’t always quite as accurate as you would like,” Roland stated. This highlights the importance of professional medical advice over internet-based self-diagnosis.

The poison control hotline operates around the clock, staffed with experienced nurses and poison information experts. It typically handles more than 110,000 calls annually, offering immediate assistance to prevent emergencies.

Roland further explained, “Toxicology, what we deal with every day, tends to be a little gray, so it’s not always such an easy black and white. We do want to ask questions and find out a little bit more.” This underscores the complexity of toxicology and the need for tailored medical advice.

To curb unnecessary emergency room visits, the center estimates that it annually prevents about 45,000 visits through its hotline services. Those facing poisoning or drug-related emergencies are urged to seek professional advice by calling 602-253-3334.

The Centers for Disease Control and Prevention has acknowledged over 700 measles cases across various states, though Arizona remains unaffected by the outbreak. Concerns persist about potential infections in areas with low vaccination rates.

Additionally, the American College of Physicians has released guidelines for doctors advising patients on using marijuana for chronic, non-cancer-related pain.

Elsewhere, discussions continue over two Trump administration officials in Arizona, the ongoing dispute between Axon and Scottsdale, and the broader notion of happiness and its subjective nature. Meanwhile, federal funding challenges threaten vaccination outreach efforts in states including Arizona, Minnesota, and Texas.


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