Pennsylvania Utilizes AI to Enhance State Job Hiring

Article Summary –

Pennsylvania has reduced its average state employee hiring time from 90 to 58 days by utilizing data analytics and generative artificial intelligence, specifically through the implementation of ChatGPT Enterprise for revising job descriptions and improving hiring processes. A pilot program involving 175 employees demonstrated that AI tools helped streamline workflows, although concerns about AI biases persist. Despite the integration of AI, human judgment remains essential in the final hiring decisions, underscoring a balanced approach in using technology to accelerate hiring times.

In 2023, Pennsylvania Gov. Josh Shapiro entered office with state hiring averaging 90 days, posing a challenge against private sector competition for top talent.

The state’s Office of Administration began leveraging data analytics and innovative technology, including generative AI, to accelerate the hiring process. By March 2025, the timeline decreased from 90 to 58 days, with a goal of reaching 50 days by the end of 2025.

Generative AI, trained through deep learning, was used to refine job descriptions. The Office employed ChatGPT Enterprise to optimize job classifications.

“An applicant tracking system provides data insights into each hiring step,” said Miranda Martin, director of Talent Management. “This allows us to identify and address agency-specific delays.”

A pilot program in 2024 gave staff access to ChatGPT Enterprise.

“Organizations grapple with utilizing new tools effectively,” said Harrison MacRae, state director of emerging technologies. “Our yearlong pilot aimed to assess how ChatGPT Enterprise could enhance daily operations.”

Around 175 employees participated, collaborating to streamline job classifications and improve coordination with agencies.

MacRae and Martin highlighted AI’s role in updating job descriptions and refining interview processes.

AI usage is widespread in business, with 99% of Fortune 500 companies incorporating it into hiring, according to Forbes. However, Brookings found AI can exhibit biases against gender or race, particularly affecting Black male applicants.

MacRae acknowledged AI’s bias challenges. “We strive to align AI applications with our values,” he stated.

Daniel Egan, communications director, emphasized the importance of human oversight in hiring decisions. “AI aids in timing but doesn’t replace human judgment,” he noted.

Egan cautioned against complete reliance on AI, stressing the need for a human-centered approach. “We’re deliberate and ensure AI complements rather than replaces essential processes,” he added.